Customer Service program is ideal for anyone in the office, factory or supply chain who needs to understand customer service.
Good customer service involves solving problems, offering solutions, being polite and providing a pleasant experience. Therefore providing good customer service requires people to be empathetic, sincere and understanding.
Customer orientation; realising and believing that business success depend on investing time and effort into understanding and satisfying customers needs, demonstrating a genuine interest in customers.
Customer service activities promote participants to ‘feel’ and ‘see’ the impact of their behaviour, both positive and negative, on colleagues and customers leading them to improve their customer service skills. Each activity involves an engaging task and a thought provoking review process.
Each team has different constraints,promises become daunting. As pressure mounts, the need to focus on the key issues (meeting customer’s needs and managing human resources is critical.